Refund Policy

One policy covers everything on this site.

Before you pay

You only pay after I've reviewed your request and approved it. If I don't think I can help, I'll say so and you won't be charged.

After you pay

If you've paid and I can't deliver the engagement as described, you get a full refund. That includes cases where I find I can't do the work, or can't get the access needed to do it, through no fault of your own.

Once the engagement has been delivered as described (for example the audit report and readout call), it is not refundable on the basis of a change of mind. If something in it is wrong or missing from the agreed scope, tell me and I'll correct it.

Vault digital products

If a Vault product isn't delivered to you, or isn't what the product page described, contact me and I'll refund the purchase. Vault products are currently on a waitlist and not on sale.

The free call

The free 30-minute call costs nothing, so there is nothing to refund.

How to ask

Use the contact form and mention "refund". Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.