Rapid Remediation Sessions
Tactical, time-critical support for marketing engineers and campaign operators who need answers now.
The problems I fix before they become incidents.
If you've spent hours in Experience League threads or waiting on a support ticket — you already know what it costs to be stuck.
Your journey is live. No one's entering.
The entry condition looks right. The audience evaluated. The trigger fired. But the journey entry count is sitting at zero — and you can't tell if it's the segment, the entry rule, or something upstream in the data layer.
Sends look wrong and nothing explains why.
The campaign ran. The numbers don't add up. Capping rules, frequency constraints, suppression lists — something is silently blocking delivery and the execution logs aren't giving you a clear answer.
Personalization broke in a live send.
Dataset lookup returned null. A profile attribute didn't resolve. Or worse — a fallback value went out to 200K profiles because the XDM field wasn't mapped correctly and nobody caught it in QA.
These aren't edge cases. They're the three most common AJO production failures I see.
Not sure what you need?
I can help diagnose the issue first. Describe your problem in the request form.
No commitment required. Describe your issue and I'll recommend the right approach within 24 hours.