AJO Health Audit
A fixed-scope, one-week audit of your Adobe Journey Optimizer setup — root causes, fixes and a clear remediation roadmap.
What's included
Data layer & schema review
XDM schemas, datasets, identity namespaces and profile resolution — the place most silent journey failures start.
Journey & audience logic
Entry conditions, audience evaluation (batch vs streaming), branching, wait steps and exit rules checked against what actually runs.
Suppression, capping & delivery
Frequency rules, suppression lists, channel configuration and delivery failures that quietly reduce sends.
Personalization safety
Dataset lookups, fallbacks and attribute mapping — the failures that put a default value in front of your whole list.
Compliance wiring
Consent, unsubscribe and suppression handling reviewed against CASL and Quebec Law 25 expectations.
AI-assist readiness
Whether your setup is clean and governed enough for Adobe's CX Enterprise Coworker to help rather than amplify existing mess.
Live blocker triage
Troubleshooting is folded in: bring the issue that's hurting you now and it's root-caused as part of the audit.
What you receive
- Findings register: every issue ranked by severity, with evidence and root cause
- Fixes or exact remediation steps for your live blockers
- Prioritized remediation roadmap (quick wins vs structural work)
- Compliance & governance gap notes
- Pre-launch QA checklist tailored to your instance
- 60-minute readout call to walk your team through it
Who it's for
- AJO owners and CX/marketing-ops leads at mid-market and enterprise companies
- Teams in regulated industries who need consent and suppression done right
- Teams considering Adobe's CX Enterprise Coworker who want a clean base first
- Teams stuck on a stubborn journey or delivery issue and tired of waiting on a support ticket
Sample deliverable outline
This is the structure of the report you receive. It shows the format only. Real findings are specific to your instance and are never shared.
| ID | Area | Severity | Finding | Evidence | Fix |
|---|---|---|---|---|---|
| F-01 | Identity | High | [What is wrong, in one sentence] | [Screenshot / query / log reference] | [Exact remediation steps] |
| F-02 | Suppression | Medium | [What is wrong, in one sentence] | [Screenshot / query / log reference] | [Exact remediation steps] |
| F-03 | Compliance | Medium | [What is wrong, in one sentence] | [Screenshot / query / log reference] | [Exact remediation steps] |
Want to see the depth of the checks first? Download the free pre-launch QA checklist.